Kinsta Managed WordPress Hosting
March 2020 - Present
SysOps > DevOps Engineer > Team Lead DevOps – Remote
- Project management.
- System architecting.
- Scripting in Ansible, Shell/Bash, Python, and other languages as needed.
- Usage of Google Cloud Platform Compute VMs, Cloud Functions, Pub/Sub, and more tools.
- Monitoring and maintaining shared and dedicated server fleet.
- Deploying new servers as needed (LXD servers & load balancers with Ubuntu/Nginx/MariaDB stack).
- Handling high escalations of issues from SysOps team.
- Create and maintain relevant documentation.
Kualo Web Hosting
June 2018 - February 2020
System Administrator – Remote
- Managing variety of shared, reseller, VPS, and dedicated servers.
- Troubleshooting and assisting in updating/installing various Linux distributions with Apache, Nginx, or LiteSpeed Web Server.
- Assisting customers with script/web application errors as needed.
- Migration and optimization of larger client sites (Magento and WordPress, among others).
- Contributing to client and internal documentation, articles, and procedures.
- Developing cPanel plugins and assorted scripts for better client experience.
SiteGround Web Hosting
Sep 2016 - May 2018
Senior Technical Support Specialist – Remote
- Promoted to the L2 Senior Technical Support queue after consistently solving advanced cases and proving competency with root SSH access to VPS/dedicated servers.
- Consistently exceeded team average for total ticket counts, solved tickets, and ticket/reply ratio with low escalation rates.
- Consistently received high customer satisfaction ratings.
- Handled wide variety of issues including CMS/application errors, server-side issues, DNS, resource usage abuse, website migration, and billing.
World Wide Web Hosting, LLC
Oct 2015 - Aug 2016
Customer Support Specialist – Remote
- Managed issues for three child brands of WWWH (Site5, BlueFur, AptHost)
- Handled 5 concurrent chats of technical, pre-sales, and other troubleshooting nature.
- Worked closely with remote team members to monitor Helpdesk ticket, chat, and phone volume to switch as needed for adequate coverage.
Freelance Web Development/Programming
2013 - Present
- Worked with a variety of clients for website development, graphics, logos, and backend programming.
- Occasional SEO and social media management for personal/small business websites.
Skills
8 years’ experience building and providing technical support for 300+ WordPress sites including:
- WP CLI
- Design
- Optimization
- Error resolution
- Malware/security
- Migration
- WP MultiSite
Extensive experience with:
- Error resolution
- Migration
- Upgrading
Extensive experience with:
- Optimization
- Migration
- Error resolution
- Magento CLI
Extensive experience with:
- Migration
- Error resolution
- Drupal Multisite
Experience with:
- PrestaShop
- OpenCart
- Zen Cart
- MODX
- Concrete5
- TikiWiki
- phpBB
- SquareSpace (plus migration to WordPress)
- Blogger migration to WordPress
- WordPress.com site migration to WordPress.org application
Sites custom coded with Python + Jinja:
- Colibri Collection
- Probiotic Well
- Others including wiki-type application, personal insurance calculator, and data scraper.
- Custom backend for graphic designer resume website
- Customized PHP themes (WordPress)
- Extensive error resolution of PHP scripts (various CMS)
Custom scripts for sites built from Python, PHP, static HTML, and WordPress applications:
- Popups
- Text/graphic transitions
- Accordion/tabs functionality
- Auto-scaling of photos to real-size per screen resolution (Colibri Collection project)
- Image/product sliders (Probiotic Well)
- Picture-matching game functionality (Colibri Collection)
- Altering auto-play functionality of YouTube videos (Nextvid Stopper for YouTube browser extension)
- Interactive falling snowflakes for promotional ad
- Front-end design for Python/PHP websites
- Various small-business static sites
- CSS media queries for tablet and mobile responsive websites
- HTML5 schema
Extensive work with:
- MySQL
- PostgreSQL
- NDB Datastore (Google App Engine, custom database design/structure)
Used root access on variety of web hosting servers for:
- Apache/Nginx/MySQL/other server service maintenance and troubleshooting
- Migration of websites (rsync, scp, wget, lftp, etc.)
- Exim/Dovecot/Spam Assassin/SpamExperts maintenance and troubleshooting
- Handling of resource usage abuse cases (parsing logs, firewall changes, and other steps to resolve)
Extensive experience with Linux-based web hosting servers:
- Shared, VPS/cloud, dedicated types
- Chroot environment
- Apache with Nginx proxy/caching
- MySQL and PostgreSQL
- Exim/Dovecot
- SpamAssassin, SpamExperts, and MailChannels
- HHMV
5 years’ experience including:
- Setup/configuration
- Migration with root WHM or cpmove file
- Troubleshooting/error resolution related to underlying server issue or cPanel theme
- Migration of non-cPanel emails to cPanel
Experience with:
- Plesk
- DirectAdmin
- Virtualmin/Webmin
- Others as used by Amazon AWS, DigitalOcean, various GoDaddy managed and Linux-based, iPage, 1&1, Dreamhost, Aruba.it, etc.
- Google Cloud Platform (VM management, Cloud Functions, Pub/Sub, and more tools)
- Web project consulting
Anything I’m missing? Please ask! Chances are I’ve played with it or am eager to learn.
I never stop learning new tech or web skills.